Terms and Conditions

Payment Terms…

Portrait commissions will be accepted with a 50% deposit for them to be added to my work list. Once you have approved the portrait, you will need to pay the outstanding balance, you can do this in full or in instalments but the portrait will not be delivered until all balances have been full paid and cleared. Prints, gift certificates, greetings cards and non-commissioned artwork must be paid for in full at the time of ordering. All orders must be paid for using Paypal or BACs, local orders can be paid for with cash on collection and UK orders can be paid with cheques or postal orders made out to Karie-Ann Jones

Exchange Rates…

The currency convertor on my prices page is for information only. Exchange rates will be calculated by Paypal during payment. Art by Karie-Ann cannot be held responsible for currency rate changes.

Money Back Guarantee…

You have a 7 day cooling off period in which you may cancel your order and receive your deposit back in full. After this period your deposit becomes non-refundable and will be retained by Art by Karie-Ann to cover administration costs, mock ups etc

Portrait Prices…

Pet portraits from photos prices are as per current published portrait price list on my website regardless of any older business cards or leaflets you may have. For non-standard painting commissions, I will quote the client and this will be the payment required.

Time Scale…

An anticipated date of completion will be given at the time of ordering. Whilst every effort will be made to meet this, it should not be regarded as an absolute guarantee. I keep a log of commissions allowing about 4 weeks to complete each one, this is as I usually have an assortment of commissions being worked at any one time so if you need your commission for a specific date please order early remembering that from September to December is my busiest time so if you want a commission in time for Christmas, order it as soon as possible as there is also Christmas post to consider.

Postage…

Now offering FREE INTERNATIONAL DELIVERY. Unframed portraits will be sent flat packed, unmounted and unframed with tracking to ensure a safe and timely delivery framed portraits will be sent with tracking too.

Amendments…

The client is able to make suggestions to a pet portraits from photos which will be carried out at no extra charge, however if these alterations deviate from the original commission an additional charge may be made to the client. No amendments will be made once the portrait has been approved.

Guarantee…

If you are do not approve the finished portrait, you are not required to make any payment and the portrait will remain my property to do with as I see fit. Due to the nature of custom commissions once the finished portrait has been approved by the client and shipped, no refunds will be made.

Portraits Gift Certificates…

Certificates have a 1 year expiry date from purchase but are redeemed at the rates at the time of surrender. Pet portraits gift certificates are not exchangeable for cash but can be put towards a higher priced portrait commission provided the difference is paid.

 Collection…

Commissions can be collected by prior arrangement only. Please advise you wish to collect your portrait so that no delivery charges are made.