Why do I need to make a non-refundable deposit? This is simply to deter time-wasters and to ensure I do not invest a lot of time and effort into a portrait for no monetary reward. Only those serious in making a commission will continue.
How long will my commission take? Usually about 4 - 8 weeks, however this is solely determined by the current work load. If you do require a portrait for a certain deadline simply email or telephone and I can give a completion date immediately.
Can you put images from different photographs together? Yes this has been done, please try to ensure your images are in proportion though as without seeing your subjects in person I will not know sizes. See the pencil portraits from photos commission info page for an example of this
What frame will I need? You will receive information with your commission stating which size frame you require and some advice about framing.
Will I need to pay postage? Postage to any UK mainland delivery address is free, for any other destination please contact me and I will quote you.
Which is the better medium? This is simply a matter of taste, graphite pencil was the old fashioned portrait medium and is still going strong. Colour pencils offer all the advantages of paints but allow extreme detail to be captured resulting in a truly vibrant portrait.
What if I'm not happy with the finished portrait? This should never happen (it hasn't yet) as you are able to leave feedback as your portrait is shown progressing on the website, if at anytime you have any concerns simply email me and I will rectify your portrait.
What does it mean when you say 'the artist retains the image rights'? Although you have purchased the portrait and it is from your photograph, the pencil portrait has been created by myself and I am able to use it as I see fit (examples on my website, prints of originals, using as an example of work) but I will respect anyone's wishes if they do not wish their portrait to be shown on my website as a gesture of goodwill. I always check a customer is happy for me to show the portrait as a work in progress.
Pencil Portraits from photos Terms and Conditions
Payment Terms - Commission orders will only be accepted if accompanied by a 50% non-returnable deposit. The balance is due upon receipt and approval of a scan of the completed portrait. Prints, gift vouchers, greetings cards and non-commissioned artwork must be paid for in full at the time of ordering. All non UK orders must be paid for using Paypal, UK orders can pay with Paypal, cheque or postal order. You do not need a Paypal accont to use this service nor will you have to register for one if you do not want to. ACEOs are to be paid for in full at time of commissioning.
Prices - Prices are as per current published price list on my website regardless of any older business cards or leaflets you may have. For non-standard portrait commissions, I will quote the client and this will be the payment required. See Pencil portraits from photos prices here and ACEOS price list
Time Scale - An anticipated date of completion will be given at the time of ordering. Whilst every effort will be made to meet this, it should not be regarded as an absolute guarantee. I keep a log of commissions allowing about 4 - 8 weeks to complete each one, this is as I usually have an assortment of commissions being worked at any one time so if you need your commission for a specific date please order early remembering that from September to December is my busiest time so if you want a commission in time for Christmas order it as soon as possible as there is also Christmas post to consider.
Postage - Standard postage will be free to a client with UK delivery address (first class), however should the client wish to have recorded delivery or insurance they will be liable for the costs. Please ask for quotes as soon as possible for this service. For any other destination a quote should be requested as soon as possible. I now offer recorded and secure deliveries to UK addresses for a small fee (both incude varying insurance) see Pencil portraits from photos prices for full details.
Amendments - The client is able to make suggestions to a portrait which will be carried out at no extra charge, however if these alterations deviate from the original commission an additional charge may be made to the client.
Gift Certificates - Certificates have an expiry date of one year on from purchase. Gift certificates are not subject to any price increases during the year in which they are valid. Gift certificates are not exchangeable for cash but can be put towards a higher priced commission provided the difference is paid.
Pencil Portraits from photos Frequently Asked Questions 
